Pause, Restart, or Cancel a Subscription

Purpose

Pause future billing, restart a paused subscription, or permanently cancel an individual customer subscription. The current interface uses Restart subscription for the action commonly called Resume.

Before you begin

• Confirm the correct customer and plan.
• Verify the current status and next scheduled charge.
• Obtain authorization before changing billing.
• Cancellation cannot be reversed.

Open the individual subscription

1. Open Subscription Plans, select the plan, and choose Full details.
2. On the Customers tab, select the customer’s subscription. The right-side quick view shows its status and payment schedule; select Full details.
3. On the subscription page, use the icon actions in the upper-left summary area. Their accessible labels identify Pause subscription, Restart subscription, and Cancel subscription.

Pause billing

1. On an Active subscription, select Pause subscription.
2. Review completed cycles and revenue, select Pause until restarted, and confirm Pause subscription.
3. Verify the status changes to Paused and no next billing date is scheduled.

Restart billing

1. Open the full details of the Paused subscription.
2. Select Restart subscription (the resume action), review the effect on the next charge, and confirm.
3. Verify the subscription returns to Active and a next billing date appears.

Cancel permanently

1. Select Cancel subscription.
2. Read the irreversible-action warning.
3. Choose the closest predefined reason: Cost too high, Missing features, Technical issues, Switched to competitor, No longer needed, Created by mistake, or Other. Add internal notes when helpful.
4. Confirm Cancel subscription, then verify the status changes to Cancelled.

Important

Pause and cancellation affect future charges; they do not automatically refund completed payments. Use the order’s Refund action when a refund is separately authorized.