Add a Product

Purpose

Create the product or service that customers will buy. A product must exist before it can be added to a recurring Subscription Plan.

Procedure

1. Open Products and select Create product. If you are in Demo mode, the list may prompt you to switch to Live before creating a real product.
2. Enter the required Product name, SKU, Description, Currency, and Price.
3. Choose Physical product, Digital product, or Other. Other is a generic product category; it does not open a custom type-name field. Select Requires shipping only when the product must be delivered.
4. In Upload images, select the + control and choose the image files.
5. Review accepted payment methods, product policies, custom fields, AI sales channels, and the post-purchase screen. Keep required custom fields to a minimum.
6. When every required field is valid, select Create product. Use the adjacent menu to create the product and immediately add another.

Import product details from a website

1. On Create product, select Import product from your website.
2. Paste the public product-page URL and select Add product.
3. Review every imported field and image before creating the product.

Use the product in recurring billing

Creating a product does not make it recur automatically. After saving it, open Subscription Plans, create a plan, add this product, and configure the billing cadence. The plan controls when the customer is charged; the product supplies what is being sold and its price.

Troubleshooting

• Create product is unavailable: Complete all required fields and correct field-level messages. The button also remains disabled when the account has reached its product limit.
• The SKU is wrong after saving: SKUs cannot be changed after creation. Create the product with the final SKU.
• The website import fails: Confirm the URL is public and points directly to one product page, then enter the product manually if needed.
• A service does not require shipping: Choose Digital product or Other and leave Requires shipping cleared.
• An unexpected server error appears: Copy the exact message and time, then contact support. The current form can fall back to a generic “Failed to create product” notification when the server does not return a recognized field-level message.