Purpose

Find an order and review its customer, amount, status, payment history, shipping details, and included products.

Procedure

In the left navigation, select Orders.
Use the date and status menus or select Filters to narrow the list. You can filter by date, status, source, shipping, payment type, initial amount, net amount, or a keyword.
Select an order row or its order ID to open the quick view. Review the customer, current status, total, order ID, source, transaction history, shipping, and included products.
Select Full details to open the complete order record.
Review Payments history, then select Products to see the items included in the order.

Initial Amount is the order’s original amount before refunds. It is the closest equivalent to the gross order amount.
Net Amount is the amount remaining after refunds or other order adjustments.

Paid: The payment succeeded.
Payment Issue: The most recent payment attempt failed. Open the order to review the failure reason and payment history.
Recovered: A failed payment later succeeded through Revenue Recovery.
Refunded or Partially Refunded: All or part of the original payment was returned.
Cancelled: The order was cancelled and is no longer active.

For recovery-specific outcomes and screenshots, see Use the Revenue Recovery Worklist.

You cannot find the order: Expand the date range, select All statuses, and search with the customer name, email, or order ID.
The order has a payment issue: Open full details and review the failure reason before retrying or changing the payment method.
The product breakdown is not visible: Open the quick view or select the Products tab in full details.